Terms of Service

1. Introductory Provisions

These Terms govern the rights and obligations between the operator of the BARF Analyzer web application available at www.barfanalyzer.com (the "App") and its users. The operator is MUNAY s. r. o., Company ID (IČO): 55 788 254, Tax ID (DIČ): 2122084668, registered office: Horepotoky 513/9, 033 01 Liptovská Porúbka, Slovakia, registered in the Commercial Register of the District Court Žilina, Section Sro, File No. 83302/L (the "Operator"). By using the App you agree to these Terms.

2. Definitions

• User — a natural person using the App, whether free of charge or as a paying customer.
• Free Analysis — the App feature that evaluates a dog's feeding ration based on the User's inputs and flags nutrients that are deficient or excessive.
• Paid Solution — digital content provided for a fee, containing specific recommendations for adjusting the ration.
• Account — a user account enabling saved results and analysis history.

3. Nature and Scope of the Service

The App is an educational and informational tool in the field of dog nutrition. It is not a veterinary service, does not provide diagnosis, treatment, or veterinary advice, and does not replace the care of a veterinarian.

The App's outputs are advisory in nature and are based solely on data entered by the User; the Operator is not responsible for inaccuracies caused by incomplete or incorrect inputs. In case of any health problems of the dog, the User must seek veterinary care.

4. Registration and Account

Creating an Account is voluntary and requires an e-mail address and password. The User must protect their login credentials and is responsible for activity carried out through their Account. The Operator may cancel an Account used in violation of these Terms or the law. The User may cancel the Account at any time by request via the contact e-mail.

5. Price and Payment Terms

The Free Analysis is provided at no charge. The price of the Paid Solution is €9.90 including all taxes and is displayed before the order is completed; the Operator is not a domestic VAT payer; for cross-border services it is VAT-registered under Section 7a of the Slovak VAT Act, VAT ID: SK2122084668.

Payment is processed via a secure third-party payment gateway; the Operator has no access to the User's card data. Each payment is made strictly individually and only after the User's express authorization in the payment gateway; the App does not charge any automatic or recurring payments.

The Paid Solution always relates to one specific analysis; changing the inputs creates a new analysis, and any solution for it constitutes a new, separate order.

6. Delivery of Digital Content and Withdrawal

The Paid Solution is digital content not supplied on a tangible medium and is made available to the User immediately after payment. Once it has been duly delivered, withdrawal from the contract and refund of the price are not possible — including on the ground that the User subjectively considers the provided information unnecessary or expected different content.

By ticking a separate checkbox before completing the payment, the User gives express consent to the immediate delivery of the digital content and confirms having been informed that this consent extinguishes the 14-day right of withdrawal that would otherwise belong to the User as a consumer.

The sole exception is where the Paid Solution was not duly delivered (e.g., a technical error) — in that case the User is entitled to remedy, redelivery, or a refund.

7. Complaints

Complaints about technical defects of the Paid Solution may be submitted via the contact e-mail without undue delay after discovery. The Operator will decide on the complaint and inform the User within 30 days at the latest. A disagreement with the professional content of recommendations that correspond to the entered inputs does not constitute a defect.

8. Liability

The Operator exercises professional care to ensure the App's outputs reflect current knowledge of dog nutrition (the BARF model, NRC guidelines). However, the Operator is not liable for damage resulting from incorrect or incomplete User inputs, from failure to seek recommended veterinary care, or from decisions the User makes based on the App's outputs.

The App is provided "as is"; the Operator does not guarantee uninterrupted availability. This clause does not affect consumer rights that cannot be limited by agreement.

9. Intellectual Property

The App's content — texts, analytical models, graphics, and outputs — is protected by the Operator's copyright. The User may use the outputs for personal, non-commercial purposes; further distribution, sale, or use for commercial consulting without the Operator's consent is prohibited.

10. Personal Data Protection

The processing of personal data is governed by the separate Privacy Policy, which forms an integral part of these Terms.

11. Final Provisions

The legal relationship between the Operator and the User is governed by the law of the Slovak Republic. Disputes may also be resolved through alternative dispute resolution; the competent body is the Slovak Trade Inspection (www.soi.sk). The Operator may amend these Terms; the new version takes effect upon publication in the App and does not apply to orders already paid.